Medecision is transforming healthcare one cool app at a time!
Are you the kind of person that is motivated by the challenge of a dynamic, changing market? Can you utilize and exploit progressive systems and processes to satisfy urgent business needs? Are you a good partner with your teammates; driven to execute team and individual commitments that align with business vision? Does the idea of a high visibility and high impact role in a medium sized, growing company excite you? Are you interested in being part of a team that strives to achieve high business impact, execution excellence and has a lot of fun while we are doing it? Are you ready? We are! Join us in our journey towards liberating today’s fragmented healthcare systems to Connect Care Everywhere.
Medecision is looking for a Senior Technical Support Analyst, a passionate power contributor who blends solid critical thinking, customer focus, business acumen, and attention to detail with proven experience solving deep technical problems. As a Senior Technical Support Analyst, you will play a critical role in support of the most advanced population health solution in the market. In this position, you will be instrumental in providing guidance, technical support, and professional services to Medecision's clients. You will be answering questions and resolving issues customers have about Medecision’s installed, hosted, and SaaS products. You will play a decisive role in defining and recommending enhancements to improve our customer's experience. Ultimately, you will help ensure that Medecision's clients can provide needed services to drive healthy outcomes for people. You will be part of something bigger, something driving meaningful impact for people every day.
Reports to: Senior Manager of Technical Support
Location(s): Philadelphia, PA; Dallas, TX; Remote - USA
YOU’RE GOOD AT:
KEY PERSONAL ATTRIBUTES and BEHAVIORS
OUR CULTURE DRIVES US
It’s not all about what we do. It’s as much about how we do it. Medecision team members show up. We consistently exemplify our 6 core values of success:
Join us in our quest to liberate healthcare!
This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment. Medecision is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace.