• Technical Support Engineer

    Job Location US-PA-Wayne | US-TX-Dallas | US-Remote
    Job ID
  • Overview

    Medecision is transforming healthcare one cool app at a time!


    Are you the kind of person that is motivated by the challenge of a dynamic, changing market? Can you utilize and exploit progressive systems and processes to satisfy urgent business needs? Are you a good partner with your teammates; driven to execute team and individual commitments that align with business vision? Does the idea of a high visibility and high impact role in a medium sized, growing company excite you? Are you interested in being part of a team that strives to achieve high business impact, execution excellence and has a lot of fun while we are doing it? Are you ready? We are! Join us in our journey towards liberating today’s fragmented healthcare systems to Connect Care Everywhere.


    Medecision is looking for a Technical Support Engineer, a passionate power contributor who blends solid critical thinking, customer focus, business acumen, and attention to detail with proven experience delivering solutions for deep technical problems. As a Technical Support Engineer, you will play a critical in support of one of the most advanced population health solutions in the market. In this position, you will be instrumental in resolving problems and recommending improvements to improve our customer's experience. You will help to ensure that Medecision's clients can provide needed services to drive healthy outcomes for people. You will be part of something bigger, driving meaningful impact for people every day.




    You, as the Technical Support Engineer, will provide advanced-level technical support, troubleshooting, and professional services for Medecision's solutions in SaaS and self-hosted environments.


    Reports to: Senior Manager of Technical Support

    Location(s): Philadelphia, PA (Wayne, PA 19087); Dallas, TX; Remote-USA



    • Finding and fixing bugs/defects/issues; Assisting developers and QA teams in isolating and reproducing bugs; Finding underlying causes of defects and present evidence, data and log entries to developers
    • Providing advanced level guidance and technical support for software installation, upgrades, and configuration for installed, hosted, and SaaS products
    • Independent and effective troubleshooting of software products and services to ensure successful implementation and usage
    • Monitoring batch processing for problems, and take action to remedy identified problems
    • Diagnosing deep technical issue within the code and architecture of a program, identify root cause, and recommend corrective action
    • Performing advanced analysis of customer's technical and operational environment
    • Clearly explaining complex topics to team members and customers with varing degrees of experience and expertise
    • Observing and reporting on activities used to support customers; provides ideas, input, and innovation throughout the development and enhancement  process 



    • BS in Computer Science, Engineering, Mathematics, or equivalent work experience
    • 7+ years developing, supporting, and implementing Java software solutions
    • A natural curiosity and interest to continue to expand your knowledge and skills
    • Excellent critical thinking and technical troubleshooting skills
    • Excellent customer service  skills
    • The ability to work well  in a team environment
    • A detail-oriented approach to work
    • The ability to work a modified schedule performing After-Hours and on-call work as necessary
    • A habit of completing all tasks efficiently, effectively, and seeks additional opportunities when available
    • Experience or Exposure to RDMS preferably Oracle
    • Experience or Exposure to Mongo or other NoSQL database
    • Exposure or experience with monitoring tools such as Splunk and Dynatrace
    • Experience deploying and managing Java applications
    • Experience troubleshooting Java applications at the code level
    • Experience with white box testing of software applications
    • Experience or Exposure to writing Perl and Unix shell scripts
    • Strong analytical and problem-solving skills
    • Strong verbal and written communications





    It’s not all about what we do. It’s as much about how we do it. Medecision team members show up. We consistently exemplify our 6 core values of success:

    • Execution. Service – We deliver “standing ovation” service. Speed – We are Agile. Ownership— We all take ownership and responsibility for how we deliver our promises, how we spend money, who we hire, what we build and how we help one another grow.
    • Passion. We show an infectious emotional commitment to our work because what we do is important to our customers, one another and ourselves.
    • Partnership. We are all in this together, without boundaries. Our internal/external network contains the solutions we need: we’ll continuously seek them out, use them and improve them.
    • Leadership. We are Medecision’s brand. We are experts in care management, care coordination and healthcare information and technology. We lead our clients to excellent results by providing our expertise on best practices, industry trends, solutions development and innovations. We are moving in sync with an evolving industry. There is no problem we cannot solve.
    • Innovation. We are in a constant state of discovery, inventiveness, thinking outside the box, and leading others internally and externally to do the same.
    • Candor. Medecision communicates in a sincere, direct and famil­iar way. We address conflict directly and escalate issues internally and externally to address conflict with speed and partnership.

    Join us in our quest to liberate healthcare!


    This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment. Medecision is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace.


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