• Senior IT Support Analyst

    Job Location US-TX-Dallas
    Job ID
  • Overview

    Medecision is transforming healthcare one cool app at a time!


    Are you the kind of person that is motivated by the challenge of a dynamic, changing market? Can you utilize and exploit progressive systems and processes to satisfy urgent business needs? Are you a good partner with your teammates; driven to execute team and individual commitments that align with business vision? Does the idea of a high visibility and high impact role in a medium sized, growing company excite you? Are you interested in being part of a team that strives to achieve high business impact, execution excellence and has a lot of fun while we are doing it? Are you ready? We are! Join us in our journey towards liberating today’s fragmented healthcare systems to Connect Care Everywhere.


    Medecision is looking for a Senior IT Support Analyst, a passionate power contributor who blends solid advanced technical desktop engineer skills, who serves as an SME in desktop imaging, advanced Active Directory and Group Policy administration, Office365 suite of products and exchange administration, InTune administration, encryption and anti-virus security products administration (SOPHOS a plus), LAN and WLAN network environments, VoIP networks, video conferencing, with system administration in both Windows and Linux environments. with proven Active Directory, Office365, DFS, ADFS and SSO experience.




    You, as the Senior IT Support Analyst will provide day-to-day consultation, advanced problem solving, troubleshooting and training to computer users for hardware, software, network and related computer systems and peripheral devices. This position ensures the effective operation of all systems; installs and configures systems; provides guidance to Tier 1 and Tier 2 Technicians. This position is also responsible for procurement and maintains vendor relationships regarding hardware, software and mobile device purchasing. This position is also responsible for maintaining an accurate inventory of all computer systems, peripheral devices and software license management.


    Reports to: Director of IT Corporate Services

    Location(s): Dallas, TX



    • Monitoring JIRA Help Desk system for work intake from problem tickets to service requests
    • Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems
    • Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed
    • Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business
    • Providing Tier 1-3 Executive Support for our C-Suite
    • Provide end user/new user education with a focus on collaboration tools like Office365
    • Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices
    • Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation.
    • Maintain workstation inventory and licensing inventory, including quote/purchasing and vendor management
    • Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO.
    • This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy
    • Work closely with the Director of IT Corporate Services on other projects
    • This position has high visibility and requires the highest level of communication with strong verbal and writing skills.



    • Bachelors or relevant work experience with industry certifications like MCSA, MCP, ITIL
    • 8+ years of desktop services experience
    • 5+ years of advanced experience in Active Directory and server administration
    • 3+ years providing executive/C-SUITE personalized desktop support
    • 1+ years of desktop networking with LAN/WLAN experience 



    It’s not all about what we do. It’s as much about how we do it. Medecision team members show up. We consistently exemplify our 6 core values of success:

    • Execution. Service – We deliver “standing ovation” service. Speed – We are Agile. Ownership— We all take ownership and responsibility for how we deliver our promises, how we spend money, who we hire, what we build and how we help one another grow.
    • Passion. We show an infectious emotional commitment to our work because what we do is important to our customers, one another and ourselves.
    • Partnership. We are all in this together, without boundaries. Our internal/external network contains the solutions we need: we’ll continuously seek them out, use them and improve them.
    • Leadership. We are Medecision’s brand. We are experts in care management, care coordination and healthcare information and technology. We lead our clients to excellent results by providing our expertise on best practices, industry trends, solutions development and innovations. We are moving in sync with an evolving industry. There is no problem we cannot solve.
    • Innovation. We are in a constant state of discovery, inventiveness, thinking outside the box, and leading others internally and externally to do the same.
    • Candor. Medecision communicates in a sincere, direct and famil­iar way. We address conflict directly and escalate issues internally and externally to address conflict with speed and partnership.

    Join us in our quest to liberate healthcare!


    This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment. Medecision is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace.


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